Privacy Policy

Last Updated: August 12, 2026

At Mehfil Look, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect certain information, including:

• Full name

• Billing and shipping address

• Phone number

• Email address

• Order and purchase information

• Payment-related information

• Information you provide when contacting customer support

• Device and website usage information

• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Deliver your purchases

• Confirm and communicate order details

• Provide customer support

• Process payments and refunds

• Manage returns and exchanges

• Improve our products, services, and website

• Maintain website security

• Prevent fraud and unauthorized activity

• Send important order-related notifications

• Send promotional or marketing communications where permitted and where you have chosen to receive them

3. Payment Information

Payments may be processed through third-party payment providers.

We do not intentionally store complete payment card information on our own systems. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

For Cash on Delivery orders, we may collect the information necessary to process and deliver your order.

4. Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

Shopify may process information in connection with your use of our store, including information required to provide services such as checkout, payment processing, security, analytics, and other store functions.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Keep products in your shopping cart

• Remember certain preferences

• Improve website functionality

• Understand website traffic and usage

• Help provide relevant marketing and advertising

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website features.

6. Information Sharing

We do not sell your personal information as a business practice.

We may share necessary information with trusted third parties when required to operate our store and provide services to you, including:

• Shopify and related service providers

• Payment processors

• Courier and delivery companies

• Website, technology, and analytics providers

• Marketing and advertising service providers, where applicable

• Government authorities or legal entities when required by law

We only share information that is reasonably necessary for the relevant purpose.

7. Order and Delivery Information

When you place an order, we may provide necessary customer information to our courier or delivery partners so that your order can be delivered successfully.

This may include your name, phone number, delivery address, and order-related information.

8. Marketing Communications

If you choose to receive promotional communications from us, we may contact you about:

• New products

• Special offers

• Discounts

• Sales

• Store announcements

You may unsubscribe from promotional emails or other marketing communications at any time by following the available unsubscribe instructions or contacting us directly.

Even if you opt out of marketing communications, we may still contact you regarding important information about an order you have placed, such as payment, shipping, delivery, returns, or customer service matters.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and maintaining your orders

• Providing customer support

• Maintaining business and transaction records

• Meeting legal, accounting, or regulatory requirements

• Resolving disputes

• Preventing fraud and maintaining security

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, platforms, applications, or services.

These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service you use through our website.

12. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Ask questions about how your information is used

• Withdraw consent where applicable

• Opt out of certain marketing communications

To make a privacy-related request, please contact us using the details below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Mehfil Look
Email: mehfillook@gmail.com

We will make reasonable efforts to respond to privacy-related requests and questions.