Terms of Service

Last Updated: August 12, 2026

Welcome to Mehfil Look. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. General Conditions

Mehfil Look reserves the right to:

• Refuse service to anyone for any lawful reason.

• Limit or cancel quantities purchased where necessary.

• Update, modify, or discontinue products, services, prices, or website features without prior notice.

• Correct errors or inaccuracies in product information, pricing, availability, or other website content.

We may update these Terms of Service from time to time. The latest version will always be available on our website.

2. Products and Product Information

We make reasonable efforts to display our products, colors, sizes, materials, and other details as accurately as possible.

However:

• Product colors may appear slightly different depending on your device or screen settings.

• Handmade and crochet products may have minor variations in size, shape, stitching, texture, or appearance.

• Product availability may change without notice.

• Images are provided for product representation and may sometimes differ slightly from the actual product.

Minor variations that naturally occur in handmade products are not considered defects.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors or inaccuracies.

If an obvious pricing error occurs, we may cancel the affected order and notify the customer.

Any applicable shipping charges, discounts, promotions, or other charges will be displayed during the ordering process where applicable.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept or cancel an order for reasons including:

• Product availability

• Incorrect pricing or product information

• Incomplete or incorrect customer information

• Suspected fraudulent or unauthorized activity

• Delivery limitations

• Other operational reasons

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund procedures.

5. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This may include:

• Full name

• Phone number

• Email address

• Shipping address

• Billing information

• Other information required to process your order

Mehfil Look is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

6. Cash on Delivery

Where Cash on Delivery is available, customers agree to provide accurate contact and delivery information and to accept the order at the provided delivery address.

Repeated refusal of confirmed orders or misuse of Cash on Delivery services may result in restrictions on future orders.

7. Payments

Where online payment options are available, payments may be processed through third-party payment providers.

We do not guarantee uninterrupted availability of any particular payment method.

For Cash on Delivery orders, payment is collected according to the applicable delivery terms.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on our website or during the ordering process.

Delivery times may vary because of:

• Courier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete addresses

• Customer unavailability

• Operational or logistical issues

• Other circumstances beyond our reasonable control

Once an order has been handed over to the courier, delivery is subject to the courier's delivery process.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the conditions stated in that policy.

Please review our Return & Refund Policy before making a purchase.

10. Hair Care and Personal Care Products

For hygiene and safety reasons, opened or used hair care and personal care products may not be eligible for return or exchange.

Customers should check product information and instructions before use.

If a product arrives damaged, defective, leaking, or incorrect, please contact us within the timeframe specified in our Return & Refund Policy.

11. Handmade and Crochet Products

Our handmade and crochet products may contain natural variations caused by the handmade production process.

Differences in stitching, texture, shape, size, or minor appearance are not necessarily defects.

Customers acknowledge and accept these natural variations when purchasing handmade products.

12. Intellectual Property

All content available on our website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Text

• Designs

• Website layout

• Product descriptions

is owned by or licensed to Mehfil Look unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.

13. Prohibited Use

You agree not to use our website for unlawful or unauthorized purposes.

You must not:

• Attempt to interfere with the security or operation of our website.

• Use the website to commit fraud or other unlawful activities.

• Submit false or misleading information.

• Attempt to gain unauthorized access to our systems.

• Copy or misuse our website content.

• Use automated methods to interfere with the normal operation of the website.

• Abuse promotional offers, discounts, or ordering systems.

We reserve the right to restrict or terminate access where necessary.

14. Third-Party Services

Our website may use third-party services such as:

• Payment providers

• Courier and delivery services

• Shopify

• Analytics services

• Marketing platforms

• Social media platforms

• Other technology providers

These services may operate under their own terms and privacy policies.

Mehfil Look is not responsible for the independent policies or practices of third-party services that we do not control.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption

• Free from errors

• Free from technical problems

• Completely secure

• Free from viruses or other harmful components

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.

16. Limitation of Liability

To the extent permitted by applicable law, Mehfil Look will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, service interruptions, incorrect customer information, or third-party service failures.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

17. Force Majeure

Mehfil Look will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or technical failures, or other unforeseen events.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

19. Changes to These Terms

We may update these Terms of Service at any time.

Changes will become effective when the updated version is published on our website.

Your continued use of the website or placement of orders after changes are published means that you accept the updated Terms of Service.

20. Contact Us

If you have any questions about these Terms of Service, please contact us:

Mehfil Look
Email: mehfillook@gmail.com

Thank you for shopping with Mehfil Look.