Shipping Policy

Last Updated: August 12, 2026

At Mehfil Look, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Availability

We currently offer delivery within Pakistan.

Shipping availability may vary depending on the delivery location and courier service coverage.

If a particular location is not serviceable, we will contact the customer and discuss the available options.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after the order is confirmed.

Processing may take longer during:

• Sales and promotional periods

• Public holidays

• High-order-volume periods

• Product launches

• Unforeseen operational circumstances

For handmade or crochet products, additional processing time may occasionally be required because products may require careful preparation or packaging.

3. Delivery Time

After an order has been dispatched, delivery generally takes approximately 2–5 business days, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the ordering or checkout process.

Shipping charges may vary depending on:

• Delivery location

• Order size or weight

• Courier charges

• Promotional offers

• Other applicable delivery conditions

From time to time, Mehfil Look may offer free shipping promotions subject to the terms of the specific promotion.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations within Pakistan.

For COD orders:

• Customers must provide a valid phone number and complete delivery address.

• Customers should be available to receive the order.

• Payment is collected by the courier according to the applicable COD process.

• Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.

COD availability may vary by location.

6. Order Confirmation

After placing an order, we may contact you by phone, SMS, WhatsApp, email, or other available communication methods to confirm your order or delivery information.

If we are unable to confirm important order details, the order may be delayed or cancelled.

7. Tracking Information

Where tracking is available, we may provide tracking information after your order has been dispatched.

Tracking information may take some time to become active after the courier receives the package.

Customers can use the provided tracking information to monitor the progress of their shipment.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check:

• Full name

• Phone number

• House or building number

• Street or area

• City

• Other relevant delivery details

Mehfil Look is not responsible for delivery delays, failed deliveries, additional charges, or returned shipments caused by incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

Although we work with courier partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

These may include:

• Weather conditions

• Public holidays

• Courier operational issues

• Traffic or transportation disruptions

• Incorrect delivery information

• High shipment volumes

• Remote delivery locations

• Security or governmental restrictions

• Other unforeseen circumstances

If your order is significantly delayed, please contact us at mehfillook@gmail.com so that we can assist you.

10. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or the customer refuses the parcel, the courier may return the package to us.

If the package is returned because of customer-related reasons, any additional shipping or re-delivery charges may be the responsibility of the customer.

11. Damaged Packages

Please inspect your package when you receive it.

If the package or product appears damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

For damaged products, we may request photographs or video of:

• The product

• The outer packaging

• Shipping label

• Any visible damage

This information helps us investigate the issue with the courier and determine the appropriate solution.

12. Wrong or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or video where applicable.

After verification, we will work to provide an appropriate solution.

13. Multiple Products in One Order

If your order contains multiple products, they may be shipped together or separately depending on product availability, packaging requirements, and fulfillment conditions.

If items are shipped separately, you may receive separate tracking information where available.

14. Changes to Shipping Information

If you need to change your delivery address or other shipping information, please contact us as soon as possible after placing your order.

We cannot guarantee that changes can be made once an order has been processed, packed, or dispatched.

15. International Shipping

At this time, Mehfil Look primarily offers shipping within Pakistan.

If international shipping becomes available in the future, applicable shipping charges, customs duties, taxes, and delivery conditions will be communicated separately.

Customers receiving international shipments may be responsible for any applicable customs duties, taxes, or other import charges.

16. Contact Us

If you have any questions about shipping or delivery, please contact us:

Mehfil Look
Email: mehfillook@gmail.com

We will be happy to assist you with your order and delivery questions.