Return & Refund Policy

Last Updated: August 12, 2026

At Mehfil Look, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible item, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the item meets the conditions below:

• The item must be unused, unworn, unwashed, and in its original condition.

• The item must be returned with its original packaging, tags, and accessories, where applicable.

• You must provide your order number or other valid proof of purchase.

• The return request must be submitted within 7 days of delivery.

• Items that have been used, washed, altered, damaged by the customer, or returned without original packaging may not be accepted.

2. Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

• Damaged

• Defective

• Different from the item you ordered

• Missing an item or component

please contact us within 48 hours of delivery.

For damaged or incorrect orders, we may request clear photos or a short video of the product and packaging so that we can properly assess the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

3. Hair Care Products

For hygiene and safety reasons, hair care and personal care products cannot be returned or exchanged once they have been opened, used, or unsealed.

If you receive a damaged, leaking, defective, or incorrect hair care product, please contact us within 48 hours of delivery with clear photos or video.

Unopened and unused hair care products may be eligible for return subject to our return conditions.

4. Crochet & Handmade Products

Our crochet and handmade products may have minor variations in appearance, size, stitching, or texture because they are handmade.

These natural handmade variations are not considered defects and are not eligible for return solely because of minor differences from product photos.

However, if you receive a significantly damaged, defective, or incorrect handmade item, please contact us within 48 hours of delivery.

5. Kids Wear

Kids wear may be eligible for return or exchange within 7 days of delivery, provided that:

• The item is unused and unworn.

• The item has not been washed.

• All original tags are attached.

• The item is in its original condition and packaging.

Items that have been washed, worn, altered, stained, damaged, or returned without tags may not be accepted.

Customers are responsible for checking the size information before placing an order. A return or exchange due to incorrect size selection may be subject to return shipping charges.

6. Sale Items

Sale, discounted, clearance, promotional, and special-offer items are generally non-returnable and non-refundable, unless the item is received damaged, defective, or incorrect.

Any product-specific return conditions mentioned at the time of purchase will also apply.

7. Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Used, worn, washed, or altered products

• Opened or used hair care and personal care products

• Products damaged after delivery due to customer use or handling

• Items without required tags or original packaging

• Sale, clearance, or promotional items, unless damaged, defective, or incorrectly delivered

• Customized or personalized products

• Gift cards

• Any item specifically identified as non-returnable on its product page

8. How to Request a Return

To request a return, please contact us at:

Email: mehfillook@gmail.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Clear photos or video, if the item is damaged, defective, or incorrect

Do not send an item back before receiving return instructions from us.

Returns sent without prior approval may not be accepted.

9. Return Shipping

If the return is required because we sent you the wrong product or you received a damaged or defective item, Mehfil Look may cover the applicable return shipping cost, subject to verification.

For returns requested for reasons such as change of mind, incorrect size selection, or other customer-related reasons, the customer may be responsible for the return shipping cost.

Return shipping arrangements will be communicated to the customer after the return request has been reviewed.

10. Exchanges

If you wish to exchange an eligible product for another size, color, or available variation, please contact us within 7 days of delivery.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer another suitable option or a refund, depending on the circumstances and our return policy.

11. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed according to the applicable payment method.

For prepaid orders, refunds will generally be issued to the original payment method where possible.

For Cash on Delivery (COD) orders, we may request valid bank account or other payment details required to process the refund.

Refund processing time may vary depending on the payment method and financial institution.

Shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part, such as a wrong, damaged, or defective item.

12. Return Inspection

All returned products are inspected after receipt.

If an item does not meet our return conditions, the return may be rejected and the item may be returned to the customer.

The final decision regarding eligibility will be made after inspection of the returned product.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

If an order has already been shipped, the customer may need to follow the applicable return procedure instead.

14. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Mehfil Look
Email: mehfillook@gmail.com

We are committed to providing our customers with a fair and helpful shopping experience.